Store policies
Returns and refunds
Last updated 12 November 2026
14-day returns on unopened boxes
You can return unopened, sealed boxes within 14 days of delivery for a refund of the product price. For hygiene reasons, opened boxes and used masks can't be returned.
How to return
Email hello@skincarebuffet.com with your order number and which boxes you'd like to return. We'll reply with the return address. Return shipping is paid by the customer unless the item was damaged or wrong.
Damaged, faulty or wrong items
If something arrives damaged or isn't what you ordered, email us within 14 days of delivery with a photo. We'll send a replacement or refund you in full, including shipping.
Refund timing
Refunds go back to your original payment method within 5–10 business days of us receiving the return. Original shipping costs are not refunded except for damaged or wrong items.
Skin reactions
Patch test before first use. If your skin reacts, stop using the product and contact us.